Welcome to our Service Management blog. We are deeply involved in the adoption of ITIL and are currently using Microsoft System Center Service Manager 2012 alongside the entire Cireson suite to give it that final polish and add some fantastic depth that is missing with the OOBE. Alongside Orchestrator for automation we have a fantastic starting point for our Service Management plan.
We hope to take people along on the journey and hopefully help other avoid some of the pitfalls and help and advise where we can.
Thanks for reading and look out for more shortly